Frecuently Asked Questions BuenHotel | Determined to solve all your doubts

All credit/debit cards accepted.

Interbank transfer and deposits: BBVA BANCOMER Bank, interbank clabe: 012060001147530703 to OPERADORA Y ADMINISTRADORA DE RECURSOS EMPRESARIALES S.A DE C.V. with Federal Taxpayer Rregistry: OAR190306E22
Sent payment receipt by whatsapp to +1 52 8714581617
Email: reservaciones@buenhotel.com
Payments are always charged in Mexican pesos MXN

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• Best Price guaranteed. With no additional charges or commissions on payments done with credit/debit card. There will be no surprises, because our prices are transparent. The final price shown is the one that will be charged to your card without additional charges.
• Honest and safe transactions.
• Personalized customer service.
• Worldwide coverage.
• Different types of payments accepted.

Buenhotel.com makes all its comercial operations in secure servers. Data transfers are done through Open Pay, What does this mean? It means that you are going to be able to realize your reservation and payment in a secure way. All the information introduced in the reservations page is transmitted in encrypted form. You will be able to see that the address in the web search engine changes to https.

What type of reservations can be realized in Buenhotel.com?

Buenhotel.com has easy reservations, without too many steps to follow and offers different options of accommodation, with filters that allow you to find the ideal hotel.

When you have finished the reservation you will inmediately received a confirmation email with all the details of your reservation, that same email is sent to the hotel, and automatically you will be able to see your reservation in your reservations panel of your account in Buenhotel.

Changes in reservation are only available if the provider allows it, with anticipation and communicating directly to buenhotel.com or the phone number 871 458 16 17 .

Cancellations can be made maximum 24 hours before check in, but this doesn’t assure a reimbursement, cancellation policies are different for each hotel and room, there are rooms that don’t have reimbursements, or that will charge a % of commission, this will be indicated in the confirmation email.

Penalties or charges in rooms are indicated in the characteristics shown on the search of each hotel, these are also shown in the confirmation of the reservation that you received by email once the reservation is done and if the payment is done with bank card the percentage of commission that the bank charges to buenhotel.com will be also sum up.

Cancellation policies are different for each hotel and room, there are rooms with no reimbursements or that will charge a % of commissions, the charges applied will be those marked by each hotel .